Performance Standards in the Public Sector
Foundation Trust Hospital challenged with increasing demands on A&E and a requirement to meet the national 4 hour standard from attendance to treatment
Specialist service redesign
A Foundation Trust Hospital was bidding to host regional specialist vascular surgery and radiotherapy services. This was part of a national program to centralise specialist services in a smaller number of sites to improve care.
Transformational Change and Process redesign in the Public Sector
Foundation Trust Hospital challenged to maintain elective care during a period of increases in emergency admissions.
Public Sector Cultural Change
A Foundation Trust was in the bottom quartile in the country for patient satisfaction measured by the Net Promoter Score. The decline had lasted over three years and was getting worse.